Shipping Policy

Shipping Policy

The Sending Stone LLC

Last updated: October 19, 2026

At The Sending Stone, we're committed to getting your tabletop games, trading cards, dice, and hobby supplies to you safely and efficiently.

Whether your order ships directly from our inventory or from one of our trusted fulfillment partners, we want the process to be straightforward and transparent.

This policy explains our shipping methods, rates, delivery estimates, and what to expect after placing an order.

1. Where We Ship

The Sending Stone ships to addresses throughout the United States.

International shipping is also available for eligible products and destinations, subject to carrier availability and supplier restrictions.

Available shipping methods and rates are determined by your delivery address and the products in your cart.

If shipping is unavailable to your location, checkout will indicate that the order cannot be shipped to the selected address.

2. Shipping Rates

Shipping costs depend on the products ordered, their fulfillment locations, and the shipping methods available.

For products shipped through our general shipping profile, our currently configured domestic rates are:

These rates apply only to eligible products and destinations where the corresponding shipping options are offered.

Products fulfilled by our third-party suppliers may have different shipping rates. These rates may be calculated based on the supplier, package weight, destination, and available carrier services.

For orders containing products from multiple suppliers, shipping charges may be combined or displayed separately, depending on the checkout configuration.

Your total shipping cost will always be displayed during checkout before you complete your purchase.

We do not currently offer a universal free-shipping threshold. Any free-shipping promotions will be clearly identified when available.

3. Order Processing and Delivery Times

Processing time refers to the period between placing your order and its shipment. Transit time refers to the period between shipment and delivery.

Because The Sending Stone offers products from multiple suppliers and fulfillment locations, processing and delivery times vary.

Delivery estimates, where available, are presented on product pages, during checkout, or in your shipping confirmation.

Please note:

• Processing times may vary based on product availability and fulfillment location.

• Orders placed during weekends or holidays may begin processing on the next business day.

• Made-to-order and specialty products may require additional processing time, which will be disclosed where applicable.

• Carrier transit times may vary by destination and shipping method.

• Express shipping does not necessarily eliminate an item's preparation or processing time.

Delivery estimates are provided in good faith and are not guaranteed unless a service is expressly identified as guaranteed.

We make reasonable efforts to fulfill every order within its stated shipping timeframe.

4. Dropshipping and Multiple Shipments

Many of our products are shipped directly to customers by our trusted suppliers and distribution partners.

This allows us to offer a broader selection of tabletop gaming merchandise without requiring every product to be stocked at a single location.

If your order contains products from multiple suppliers:

• Your items may arrive in separate packages.

• Packages may originate from different locations.

• Different items may have different shipping and delivery timelines.

• You may receive multiple shipping confirmations and tracking numbers.

• Packages may arrive on different days, even if purchased together.

You will not be charged additional shipping fees after checkout solely because we divide your order into multiple shipments, unless you separately authorize additional services or charges.

The Sending Stone remains your point of contact for order questions, shipping issues, and customer service regardless of which partner fulfills your purchase.

5. Order Tracking

When tracking information is available, we will send it to the email address associated with your order.

Tracking information may take time to become active after a shipping label is created.

For orders containing multiple shipments, you may receive separate tracking numbers.

If you have not received shipping confirmation within the applicable processing timeframe, please contact us at hello@thesendingstone.com.

6. Shipping Delays

Although we work to provide accurate delivery estimates, occasional delays can occur because of:

• Severe weather or natural disasters.

• Carrier disruptions.

• High seasonal shipping volumes.

• Supplier production or fulfillment delays.

• Customs clearance.

• Other circumstances affecting transportation or order fulfillment.

If we determine that an order cannot ship within the promised timeframe, we will contact you with updated information and the options required by applicable law, including the opportunity to consent to a delay or cancel for a prompt refund.

For orders without an expressly stated shipping timeframe, we will comply with the applicable default shipping deadline, generally 30 days for orders covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

We will not retain payment indefinitely for merchandise that cannot be shipped.

7. International Shipping

International shipping is available for selected products and destinations.

International shipping costs are calculated during checkout based on the destination, available carrier services, and applicable product restrictions.

International orders may be subject to:

• Import duties.

• Customs fees.

• Local taxes.

• Customs brokerage or clearance charges.

• Additional processing and transit times.

Unless expressly stated otherwise during checkout, import duties, taxes, and customs-related charges assessed by the destination country are the customer's responsibility.

We encourage international customers to review their local import requirements before placing an order.

If a product cannot legally or practically be shipped to a particular destination, we may restrict the shipment or cancel the affected items and issue an appropriate refund.

8. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address is accurate and complete before submitting your order.

If you notice an error, contact us as soon as possible at hello@thesendingstone.com.

We will make reasonable efforts to correct the address before fulfillment, but changes may not be possible after an order has entered shipping or fulfillment.

If a package is returned because of an incorrect or incomplete address provided during checkout, we will contact you to discuss available reshipment or refund options.

Additional shipping charges may apply to a voluntary reshipment resulting from an address error, and any such charges will be disclosed before payment.

We are not responsible for delays resulting from inaccurate information supplied by the customer, except where applicable law requires otherwise.

9. Lost, Missing, or Damaged Packages

We understand how frustrating shipping problems can be, and we're here to help resolve them.

Lost or missing shipments

If your package appears lost, has stopped updating, or is marked delivered but cannot be located, please contact us.

We will review the tracking information and, when appropriate, work with the shipping carrier or fulfillment partner to investigate.

If your order is confirmed lost before delivery, we will arrange an appropriate replacement or refund.

A carrier's delivery scan does not automatically resolve every missing-delivery claim; we will consider the available evidence and applicable legal obligations.

Damaged shipments

If your package arrives damaged, please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Include your order number, a brief description of the issue, and photographs when available.

We will work with you to arrange an appropriate replacement, refund, or other remedy.

Where the problem results from shipping damage, our error, or a verified product defect, we will cover reasonable costs associated with an authorized return or replacement.

10. Preorders and Made-to-Order Merchandise

Some products may be offered as preorders, special orders, or made-to-order merchandise.

These products may have longer processing times than regularly stocked inventory.

Estimated release dates, production periods, or other material fulfillment conditions will be disclosed where applicable.

If a preorder or custom order cannot ship within the promised timeframe, we will communicate the delay and provide applicable cancellation or refund options.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us promptly.

We will make reasonable efforts to accommodate changes before an order enters fulfillment.

Orders that have already shipped generally cannot be canceled in transit.

If your order has shipped and you no longer want the merchandise, you may be eligible to return it under our Return & Refund Policy.

If we cancel an order because an item is unavailable or cannot be fulfilled, we will issue an appropriate refund, including applicable shipping charges for the canceled items.

12. Returns and Return Shipping

For most eligible merchandise, The Sending Stone offers a 30-day return window beginning on the date of delivery.

Customers are generally responsible for return shipping costs on voluntary returns.

Where an item is damaged, defective, incorrect, or materially misrepresented, The Sending Stone will cover reasonable return shipping costs as described in our Return & Refund Policy.

Because some products ship directly from our suppliers, return addresses may differ from the original shipping address.

Please contact us for return authorization and instructions before mailing merchandise back.

For complete details, please review our Return & Refund Policy.

13. Contact Us

If you have questions about shipping, delivery times, tracking, or an existing order, we're happy to help.

The Sending Stone LLC

Minneapolis, Minnesota, United States

Email: hello@thesendingstone.com

Website: https://thesendingstone.com

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with The Sending Stone. Whether you're opening your next booster pack or preparing for an epic campaign, we appreciate the opportunity to be part of your adventure.

May your packages arrive swiftly and your rolls be favorable!