Return & Refund Policy

The Sending Stone

Last updated: October 19, 2026

At The Sending Stone, we want you to feel confident in every purchase. Whether you're preparing for your next tabletop adventure, expanding your collection, or picking up something special for game night, we're committed to making your shopping experience enjoyable.

If something isn't quite right with your order, we're here to help.

1. Our 30-Day Return Policy

We accept returns on most eligible merchandise within 30 calendar days of delivery.

To qualify for a return, your item must:

Be unused and in its original condition.
Include its original packaging, accessories, and components.
Have all factory seals intact, where applicable.
Not be designated as a final-sale or nonreturnable item.
Be accompanied by proof of purchase.

To request a return, email hello@thesendingstone.com with your order number and the item you would like to return.

Once your request is approved, we'll provide instructions and the appropriate return shipping address.

Please ship your approved return within 14 days of receiving return instructions.

Do not send items back without contacting us first. Some products ship directly from our suppliers and must be returned to specific facilities.

2. Items That Cannot Be Returned

Because we specialize in tabletop games and collectible merchandise, certain products have additional return restrictions.

The following items are not eligible for change-of-mind returns:

Opened trading card products: Booster packs, booster boxes, and other factory-sealed collectible products once their seals have been broken.
Individual trading cards: Magic: The Gathering and other trading card singles, due to their collectible nature and fluctuating market values.
Custom or personalized merchandise: Made-to-order, personalized, or specially commissioned products.
Used or open-box merchandise marked Final Sale: Items clearly designated as nonreturnable on their product pages.
Other merchandise marked Final Sale: Where the restriction was disclosed before purchase.

These restrictions do not affect your rights if an item arrives damaged, defective, incorrect, or materially different from its description.

Discounted items are not automatically final sale unless explicitly identified as such.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email hello@thesendingstone.com with:

Your order number.
A description of the issue.
Photographs of the item and packaging, if available and relevant.

We will investigate and work with you to resolve the issue.

Depending on the circumstances, we may offer a replacement, a suitable missing component, or a refund.

For verified damaged, defective, or incorrectly supplied products, The Sending Stone will cover reasonable return shipping costs and provide an appropriate remedy at no additional cost to you.

4. Trading Card Condition Disputes

We take the accurate representation of collectible merchandise seriously.

Individual trading cards are sold according to the condition and printing identified in their listings. As card grading involves some subjective judgment, minor differences in interpretation may occur.

If you believe a card has been materially misrepresented, is counterfeit, or differs substantially from its advertised condition or printing, please contact us with your order number and supporting photographs.

We will review the issue and provide an appropriate remedy where the product was materially misrepresented.

5. Return Shipping Costs

For eligible returns made because of a change of mind, an accidental purchase, or an unwanted item:

Customers are responsible for return shipping costs.
Return shipping costs vary based on the product, carrier, destination, and package size.
Where available, we can provide a prepaid return label and disclose its cost before you accept it. That cost may be deducted from your refund with your agreement.
Original shipping charges are generally nonrefundable for voluntary returns.

For returns caused by our error or a verified product defect, we will cover reasonable return shipping costs, including any required return label.

We do not charge restocking fees.

We recommend using a trackable shipping method for returns.

6. Products Shipped by Our Partners

Some items sold by The Sending Stone are fulfilled directly by our trusted suppliers and distribution partners.

These items are covered by this policy unless a clearly disclosed product-specific exception applies.

Because products may ship from different locations:

Return addresses may vary by product.
Items from separate orders or suppliers may require separate return shipments.
Customers should not send returns directly to manufacturers or suppliers without our instructions.

Regardless of which partner fulfills your order, The Sending Stone remains your point of contact for customer service and returns.

7. Refund Processing

After receiving and inspecting your return, we will notify you of its approval or rejection.

For approved returns, we will issue a refund to your original payment method within 10 business days of receiving and verifying the returned merchandise.

Your bank or payment provider may require additional time to post the refund to your account.

Approved refunds generally include the returned product's purchase price and applicable taxes. Original shipping charges and customer-paid return shipping costs are generally excluded from voluntary returns.

Where a refund is required because of our error, a defective product, or applicable law, we will refund applicable shipping charges as well.

If you have not received your approved refund after the processing period, please contact us.

8. Exchanges

If you would like a different product, size, color, or variation, please contact us.

For ordinary exchanges, the simplest process is generally to return the eligible item for a refund and place a new order.

For defective or incorrectly supplied items, we will work with you to arrange a replacement where appropriate and available, at no additional cost.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be canceled for a full refund before they have entered shipping or fulfillment, provided cancellation is still possible.

Once an order has shipped, it generally cannot be canceled in transit. Eligible merchandise may instead be returned under this policy after delivery.

If an item becomes unavailable or we cannot ship within the promised timeframe, we will contact you regarding the delay and your available options, including cancellation and a refund as required by applicable law.

10. Lost or Missing Shipments

If tracking indicates that a package has been delivered but you cannot locate it, please contact us.

We will review the tracking information and work with the carrier or fulfillment partner to investigate.

If a shipment is confirmed lost before delivery, we will arrange an appropriate replacement or refund.

11. Your Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Where applicable law provides greater protections than this policy, those legal requirements will take precedence.

12. Contact Us

Have a question about a return, exchange, or refund?

The Sending Stone

Email: hello@thesendingstone.com

Website: https://www.thesendingstone.com

We appreciate your support of The Sending Stone and look forward to being part of your next adventure.

May your rolls be favorable and your adventures memorable!